Privacy Policy

Privacy Policy

Introduction

Welcome to https://couples-therapy-gilbert-arizona.couplesresilience.com (hereafter referred to as “Couples Therapy Gilbert Arizona,” “we,” or “our”). We are dedicated to maintaining the privacy and security of your personal information. This Privacy Policy explains how we collect, use, and protect data when you interact with our website, applications, services, and products. By using our platform, you consent to the practices described in this policy.

Scope

This policy covers all aspects of our online presence, including but not limited to:

Please note that this policy does not extend to third-party services or websites that you access through links on our site. These entities have their own privacy policies, and we encourage you to review them before providing any personal information.

Processing Activities

This Privacy Policy governs your interactions with us in the following scenarios:

  1. Using Our Services: When you sign up as an authorized user for our applications or services, we collect and process data necessary for account creation and management.
  2. Website Visitors: If you visit our websites, we may gather information about your browsing behavior, preferences, and device details for analytical purposes and to enhance user experience.
  3. Communications: We may reach out to you via email, phone, or text messages (SMS) for transactional, marketing, or service-related communications.

Personal Data Collection

We collect various types of personal data to provide and improve our services. These include:

  • Account Information: Your name, username, and password hash.
  • Payment Details: Credit card numbers, billing addresses, and payment history for processing transactions.
  • Financial Records: Bank account information if you choose to link it for seamless payments.
  • Purchase History: Details of products or services you’ve purchased from us, including dates and quantities.
  • Mobile Device Identifiers: Unique device identifiers, IP addresses, and mobile network information.
  • Location Data: Your geographical location data when you interact with our apps or visit our websites.
  • Feedback and Reviews: Comments, ratings, and suggestions you provide to help us improve.
  • Social Media Details: If you choose to log in through social media accounts, we may collect information from those platforms (with your consent).
  • Product Preferences: Your choices regarding products or services you’re interested in, based on interactions with our website or apps.

We obtain this data through direct user input, automation tools, and third-party service providers who assist us in providing our services.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our platform:

  • Strictly Necessary Cookies: These are essential for basic functionality, such as allowing you to navigate the website and access secure areas.
  • Preference Cookies: We use these to remember your preferences and settings, e.g., language, display settings, and ad choices.
  • Analytics Cookies: They help us understand how visitors interact with our site, providing insights for improvement.

Users can manage their cookie preferences through our Cookie Manager or browser settings.

Data Retention and Deletion

We retain personal data only for as long as necessary to fulfill the purpose for which it was collected, plus an additional period to comply with legal obligations. Once the retention period expires, or when the purposes cease, we securely delete or anonymize your data.

Security Measures

Couples Therapy Gilbert Arizona implements robust security measures to protect your personal information:

  • Data Encryption: We use encryption protocols for data at rest and in transit to prevent unauthorized access.
  • Secure Third-Party Processing: We engage trusted third-party service providers who adhere to strict privacy and security standards.
  • Access Controls: Our systems have role-based access controls, ensuring that only authorized personnel can access sensitive data.

Children’s Privacy

We do not knowingly collect or solicit personal information from children under the age of 18. If you believe we have collected such data by mistake, please contact us at the address provided below, and we will take immediate action to rectify the issue.

Your Rights (depending on your jurisdiction)

You may have certain rights regarding your personal data, which vary based on your location:

  • Access: You can request access to the personal data we hold about you.
  • Rectification: If your information is inaccurate or incomplete, you can ask for corrections.
  • Erasure (Right to be Forgotten): In certain jurisdictions, you can request the deletion of your data.
  • Restriction: You may limit or restrict our processing of your data in specific circumstances.
  • Data Portability: You have the right to receive your personal data in a structured format and transfer it to another controller.
  • Objection: You can object to certain processing activities, such as direct marketing.
  • Non-Discrimination: You cannot be discriminated against for exercising your data protection rights.

To exercise these rights or file complaints/appeals, please contact our privacy team at the details provided below.

Changes to Privacy Policy

We reserve the right to update this Privacy Policy as needed to reflect changes in our practices or legal requirements. Any modifications will be posted on this page with a revised effective date. We encourage you to review this policy periodically to stay informed about your privacy rights and protections.

Contact Information

For any questions, requests for information, or data-related issues, please contact us: